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Grievance Redressal

In case of any complaints/grievances against us, please contact:

Grievance Redressal / Escalation Matrix

Details of designation Contact Person Name Address Contact No email address Working Hours
Customer Care Sathyamoorthy N No.40, Vetri Vinayagar Koil Street, Thiruvalleeswarar Nagar, Annanagar, Chennai 600040 98411 83638 sathya@ruwise.in Mon - Sat: 10 am to 7 PM
Head of Customer Care Sathyamoorthy N as above as above as above as above
Compliance Officer Sathyamoorthy N as above as above as above as above
CEO Sathyamoorthy N as above as above as above as above
Principal Officer Sathyamoorthy N as above as above as above as above

If you are not satisfied with the response, you can raise complaint to SEBI through their Grievance Redressal Portal at https://scores.sebi.gov.in/ or you may also write to SEBI.

SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&pli=1

 Please find below the link For Online Dispute Resolution portal 

https://smartodr.in/login

Corresponding SEBI Office - Southern Regional Office (SRO)
7th Floor, 756-L, Anna Salai, Chennai - 600002, Tamil Nadu
+91-44-28880222 / +91-44-28526686

For any queries, feedback or assistance, please contact SEBI office on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575 


Kindly visit the following links to get further information about SEBI & Investment Adviser Regulation 2013

• SEBI

• (Investment Advisers) Regulations 2013 [Last amended on December 08, 2016]

• Measures to strengthen the conduct of Investment Advisers (IA)

Grievance redressal from persons with disabilities

In compliance with the SEBI circular, Sathyamoorthy N (SEBI Registered Individual Investment Advisor) has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs). 

1.  Dedicated Channels 
   Ø  Email: support@ruwise.in 
   Ø  Helpline: +91-98411 83638 (operational Mon–Fri, 9:30 AM – 6:00 PM) 
   Ø  Web Form: Available on https://ruwise.in/contact-us/  

  2. Process 
    Ø  All accessibility-related grievances will be acknowledged within 2 working days. 
    Ø  Resolution/response will be provided within 15 working days. Complex issues requiring  longer timelines will be communicated                 clearly to the complainant

  3. Escalation Matrix  



Details of designation Contact Person Name Address Contact No email address Working Hours
Nodal Officer Sathyamoorthy N No.40, Vetri Vinayagar Koil Street, Thiruvalleeswarar Nagar, Annanagar, Chennai 600040 98411 83638 sathya@ruwise.in Mon - Sat: 10 am to 7 PM
Compliance Head Sathyamoorthy N as above as above as above as above